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eSafety Supplies, Inc. complaints

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PO Box 2086
City of Industry, CA 91746 | Get Directions

(877) 693-3754

http://www.esafetysupplies.com

7:30AM - 5:00PM Pacific Standard Time

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Total Amount in Dispute:
$104.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against eSafety Supplies, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against eSafety Supplies, Inc.

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2/14/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/12/2024

I ordered a pair of shoe from nunn bush.The order was sent to esafety supplies. When I received the shoes I realized that I ordered the wrong shoes. I called the company and they said I could return them. I then asked them if I could order a different paid and they took the new order. I returned the original shoes but heard nothing of the new order. Phone calls confirmed they have the order. Resolution Sought Complete the order or return my payment of $83.16.

Company Response

2/14/2024

Per consumer states; My complaint has been resolved. The shoes arrived after I made the complaint. The vendor never called or e-mailed me to tell me the item has been shipped, after phone calls and promises to call me.

2/28/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $103.97 Amount Settled: $0.00

Customer Complaint

2/27/2023

On Feb 15 I ordered over 80.00 worth of a product. Paid 22.00 for shipping to get it to me. 10 days later on Feb. 25 there is no indication the product has even shipped. I sent a scathing note with demand for refund and why. Since it is a Saturday, I do not expect any response until Monday. I will then take further action to report to BBB. Resolution Sought Refund.

Company Response

2/28/2023

We would like to resolve the issue but there is not enough information to confirm the order and to look into the issue. Please have customer reach us at 888-693-3754, have your order number or shipping address ready so we can locate the order.

Customer Rebuttal

2/28/2023

The company has issued a complete refund.

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