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eShip Transport complaints

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7241 NW 43rd Avenue
Coconut Creek, FL 33073 | Get Directions

(800) 906-6909

http://www.eshiptransport.com

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Total Amount in Dispute:
$1,700.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against eShip Transport closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against eShip Transport

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6/22/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,700.00 Amount Settled: $0.00

Customer Complaint

5/28/2022

eShip damaged my classic vehicle during transport. They bent the tie rods by attaching the cable to load vehicles to their trailer to the tie rods and front bumper. They bent both. The car was unable to be steered. They also ruined my battery by not turning off the ignition as they were instructed to. eShip is not a transporter. They are a broker. They have no insurance like they claim to. Mark Anthony is a liar and a scammer. For weeks he claimed he asked the dispatcher to send me insurance claim forms for damage done to my vehicle in transport. Do they even have a dispatcher? They sure haven't contacted me. The owner, Craig Gigante should have at least contacted me. Mark just flat out lied to me numerous times. I'll be filing charges and negative views about him and eShip to every place I can think of. I have so much proof of what they have done that I hope I can put them out of business. I now see that the BBB has removed eShip from their accredited business list. Too many complaints? Do not trust them or use them. I was informed by another insurance company that another vehicle on the same trailer as mine was damaged and a false insurance paper was given to the owner of that vehicle by the actual driver's company. Resolution Sought Reimburse me for what it cost to repair the vehicle.

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