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Espenshade Plumbing & Heating complaints

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9872 Allentown Blvd
Grantville, PA 17028-8704 | Get Directions

(717) 469-2533

http://www.espenshades.com

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Total Amount in Dispute:
$30.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Espenshade Plumbing & Heating closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Espenshade Plumbing & Heating

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3/28/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $30.00 Amount Settled: $0.00

Customer Complaint

3/4/2022

Called company to thaw out pipes under mobile home in January. Sent young kid out and it took quite awhile to thaw pipes out. Didnt notice right away but saw that piece of skirting was melted where the technician burnt it. Notified company sent a tech to take pictures but that was over a week ago. Called office today said they're trying to find a piece to put on I told them Lowe's sells white skirting. Woman in office then said the tech who burnt it stated it was loose and that's how it got burnt. Had services before by this company and they shut my hose off said they would be back in Spring to finish the work and never returned. Will never use this company again. Charged $150 for 1 hour of work and burnt my skirting. Resolution Sought My hose turned back on and some of the $150 reimbursed.

Company Response

3/16/2022

This situation has been resolved directly with the customer.

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