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Estills Platinum Status complaints

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9350 Yellow Lake Drive
New Port Richey, FL 34654 | Get Directions

(727) 992-4149

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Total Amount in Dispute:
$250.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Estills Platinum Status closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Estills Platinum Status

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12/26/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $250.00 Amount Settled: $0.00

Customer Complaint

12/6/2021

Was paid for parts and labor for two jobs that never were completed. Took the money and ran. Need the money returned. Has promised and was paid for fixing a ride on mower and the same for repairs to my AC in my car. Resolution Sought Money returned for work and parts not completed.

Company Response

12/21/2021

The parts for the ac where purchased with the money so I don’t see where the part wasn’t changed I messaged you three different times trying to get you to come so I could finish job and kept rescheduling the lawnmower start was changed and still want the issue and I didn’t make it back out yet tk finish so I will refund u the 20$ h think I owe you then I will send u invoices on all other thst had been completed months ago rr

Customer Rebuttal

12/21/2021

Was paid $115 for the lawnmower repair and it was never fixed. Have an invoice. The lawnmower is all taken apart and no work was done. No attempt was made for the lawnmower repair. For the AC in the car Matt was paid $60 and the two cans of Freon totaled maybe $10. Was told he was going to get the Freon needed for the repair and would be back…never returned. Was also asked to send Matt $15 for gas to come and fix the car, paid the $15 through CashApp and never saw him again. Always was asked to give him a ride to get tools needed for the repair. Not my responsibility. Missed work due to not having AC in the car. Have text messages asking me to bring him a syringe for drug usage and I did not. Never have seen him since. Would like all monies refunded due to no work being completed. Invoices cannot be written now for so called work that has been done in the past. Just want my monies refunded and settle this action of fraud that has been committed against me. Also have text messages of Matt cussing me out and threatening me about the work that was never done. I will not take my vehicle to someone like that because I would be concerned that more damage would be done to my vehicle.

Company Final Response

12/22/2021

I have text messages from said party i tried to meet with her well set three appointments with here she cancelled three different time I’m sorry I’m a busy person and I can just come when “she feels it’s best for her “ all this is nonsense. I give all of my customers a release to sign before I touch there vehicles and as far as the lawnmower job goes that has nothing to do with my buisness it was me Matt Estill doing a side job no where in my buisness do I offer lawn more restoration I am an automotive detailer

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