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Ettleson Hyundai LLC complaints

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5631 South La Grange Road
Countryside, IL 60525 | Get Directions

(708) 491-0200

http://www.ettlesonhyundai.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ettleson Hyundai LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ettleson Hyundai LLC

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2/1/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/6/2022

In November I took my car in for a routine vehicle check an got my oil changed. They did my oil change an they told me a few things that I needed to get done..than they called me an told me that my engine had locked up. Than they told me that Hyundai corporate would replace my engine. So they did but the engine is crap. I'm thinking that's it's not a new engine. I'm so frustrated. Resolution Sought I want them to fix my car right an stop lying to me. They 1st told me it was a new engine with 0 miles now today they finally answered my call an said it's a rebuilt engine. I'm a single lady an I feel like their messing me around.

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