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Euphoria complaints

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19059 Bear Valley Road #4 and #5
Apple Valley, CA 92308 | Get Directions

(760) 240-4402

https://www.euphorianailsalon....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Euphoria closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Euphoria

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12/16/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: Amount Settled:

Customer Complaint

11/4/2025

My daughter and I went to get pedicures on 11/1/25, my daughter woke up the next day, with puss coming out of her right toe, both toes were infected, she went to the clinic and had to end up having both toenails partially removed. We called Euphoria, they said they would reimburse if we provided photos, they made me sign papers to say we would not proceed any further. They stated they would reimburse for the pedicure, but I would not sign stating we would not take it any further, he refused the refund. He refused my refund since I would not sign the paper. He tried calling my daughter to verify with her that she would not pursue the issue after the reimbursement. I paid with my credit card for our pedicures. I can't contest on behalf of my daughter on that part; I only want my reimbursement for the amount that I paid for the pedicures. He wanted me to sign on the behalf of my daughter, but I declined stating I can not and would not do that. Resolution Sought Refund the cost of the pedicure without having to sign the paperwork

Company Response

12/4/2025

Company states that they did not cause the ingrown toenail or anny infection. They follow ate State Bar sanitation and sterilization practices. A refund was issued to the customer. The clients has returned since to have services done.

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