Find a reputable business?

Complaints and Resolutions

Euro-Tech, Inc. complaints

Read Complaints File Complaint View Full Report

313 West Irving Park Road
Bensenville, IL 60106-2113 | Get Directions

(800) 215-8712

http://www.eurotechinc.net

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Euro-Tech, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Euro-Tech, Inc.

Sort by

8/23/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/28/2022

I purchase windows from this company a couple of month of having the windows they didn't lock and the living room window cracked,so I contacted them and explain my problem they send a technician back out to fix the problem he comes out with the wrong size windows and not the size for the one of that was cracked so they reorder the window. After waiting a month he come back with again the wrong size window,he reorder the window again,a month later he comes back and the window is still the wrong size for the second time he reorder the window again comes back another 3 weeks with the wrong size it's been almost a year trying to get this window ,and when I complain to customer service they told me it's nothing that they could do Resolution Sought To Compensate us financially for our headache and frustration and having to deal with looking at this crack window in the front of our house for almost a year.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile