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Evenflo Company, Inc. complaints

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1801 Commerce Drive
Piqua, OH 45346 | Get Directions

(937) 415-3300

http://www.evenflo.com

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Total Amount in Dispute:
$339.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Evenflo Company, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Evenflo Company, Inc.

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3/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

2/15/2024

I got a car seat in 2022 only started using it in 2023 and the clip was working and then all of a sudden stopped they gave me 50 percent off a new carseat but I feel like if that clip was faulty they should replace the whole seat I have receipts and video of faulty clip for car seat. Resolution Sought Give me a new car seat not just 50 off.

10/12/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $189.00 Amount Settled: $0.00

Customer Complaint

8/8/2022

Evenflo 4 in 1 infant convertible car seat Color Ontario Gray (Item# 39312339) cracked during a car accident. My 6 month old grandson was not in the chair at the time of crash. The chair is still under warranty. I asked for a replacement. Evenflo told me to go thru my Insurance company.The warranty is with their company, not my insurance company. Resolution Sought Receive another car seat for my grandson.

Company Response

10/11/2022

This acknowledges receipt of your correspondence of 9/11/2022 to Evenflo Company, Inc. ("Evenflo") regarding a consumer complaint related to an Evenflo EveryKid 4-in-1 car seat. We appreciate you notifying us of this report and apologize for the delay in our response. Ms. Ransom contacted Evenflo on 8/4/2022 for a replacement car seat because her unoccupied car seat was damaged in an auto accident, and she said that her car seat was still within warranty. Since the car seat warranty does not cover replacement due to damages from an auto accident, Ms. Ransom was advised to pursue with her auto insurance company. She called Evenflo again on 8/11/2022 to report that her auto insurance company would not reimburse her for a replacement car seat. Evenflo offered a significant discount to Ms. Ransom on the purchase of a replacement car seat, which she accepted. A replacement EveryKid car seat was shipped to her. After receiving your report, Evenflo contacted Ms. Ransom to obtain additional information. She stated that her vehicle was struck broadside at 80-90 mph by a vehicle which failed to stop at a stop sign. The point of impact was directly where the unoccupied car seat was installed in her vehicle. She confirmed that she received the replacement car seat from Evenflo and no longer has the car seat involved in the auto accident. The Evenflo warranty states "For a period of 90 days from the original purchase of this Product, Evenflo warrants to the original end user ("Purchaser") this Product (including any accessories) against defects in material or workmanship."

Customer Rebuttal

10/11/2022

The company sent a replace meant

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