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Everett Chevrolet complaints

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145 Bush Drive
Morganton, NC 28655 | Get Directions

(828) 475-1601

http://morgantonchevy.com

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Total Amount in Dispute:
$35,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Everett Chevrolet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Everett Chevrolet

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1/25/2022

RESPONSE: Complaint was not answered Amount in Dispute: $35,000.00 Amount Settled: $0.00

Customer Complaint

12/30/2021

I went to Everett on November 24 2021 at approximately 6PM and bought a 2018 Chevrolet Silverado. I traded in my 2007 Honda Pilot. Today is the December 29 2021. We agreed per the window sticker they would fix what was wrong with the truck within the 3 month 3k miles. Everett was supposed to transfer the tag from the traded vehicle to the new vehicle it's been over a month and it is still not transferred, they did not even add it to my insurance. I've called and left up to 10 messages for the head manager Gary with no results. I've tried to get the problems fixed by talking to several other representatives with also, no result. Resolution Sought I would like to get problems fixed with compensation for the time I've vested trying to get problems fixed

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