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Evergreen Disposal Services complaints

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PO Box 578
Waldort, MD 20604 | Get Directions

(240) 468-6677

https://evergreendisposal.com/

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Total Amount in Dispute:
$97.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Evergreen Disposal Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Evergreen Disposal Services

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11/28/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $97.00 Amount Settled: $0.00

Customer Complaint

9/3/2021

I paid for trash pick up service for three months in advance. They picked up my trash the first week and that was all. I have called almost every days trying to get them to come and l am promised they will be there the next day, but they don't come. They are getting paid in advance but not doing what they are getting paid for. I have done research on them and it seems other clients are having the same issues. Resolution Sought I want my money returned and they should not be allowed to operate a business.

Company Response

11/16/2021

Company states: Customer changed her mind. She did not cancel service.

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