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Everlong Nutrition, LLC complaints

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44 Portland Street, 4th Floor
Worcester, MA 01608-2023 | Get Directions

(617) 249-3253

http://www.geteverlong.com

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Everlong Nutrition, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Everlong Nutrition, LLC

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8/8/2024

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

7/15/2024

The company states on their website that " But, don't worry! If your plan happens to have exclusions for our services, you will not be charged for any sessions that have already occurred as long as you selected your correct plan upon booking." They also state that 99 of all people are covered, and they take my insurance. Without telling me that I wasn't covered, I had 2 appointments and was given an invoice for $300. When I asked questions about why the cost was so high, they charged my credit card without my permission. Resolution Sought Please refund the money.

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