Find a reputable business?

Complaints and Resolutions

Evernest Property Management complaints

Read Complaints File Complaint View Full Report

5050 Poplar Avenue Suite 1517
Memphis , TN 38157 | Get Directions

(901) 842-5730

https://www.evernest.co/

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,640.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Evernest Property Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Evernest Property Management

Sort by

8/31/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,640.00 Amount Settled: $0.00

Customer Complaint

8/3/2023

I rented a property from them for 6 months 809 waston st when i left on 5/30 /2023 i contacted them about my deposit i was told that i would receive my deposition letter and deposit by mail on July 1st after i didnt receive it i contacted them again and was told that they didnt manage the property anymore and that i would have to get with the new management company after i started questioning why i had to do that when i wasnt dealing with they i gave my money to evernest they stop responding to me i couldn't get them on phone or email then August 1st two months later they send me a email saying i own for damages to the property i have some pictures of the house the day i left there were no damages done and the house was clean Resolution Sought To receive my deposit and to stop scamming people

Company Response

8/16/2023

Hello, We are looking into this. We no longer manage this property, so we are working with the owner on the dispute. As we come to a resolution, we will reach out with any adjustments. Thank you for your patience as we work to resolve your dispute.

Customer Rebuttal

8/21/2023

This is exactly what they did at first if you no longer manage the property how 2 months later of me calling and emailing you for my deposit you send me a email saying i owe for damages. I stand by there were no damage done to the house i will give them the yard and thats because i wasnt there anymore but the house was not damaged at all

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile