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Evernote complaints

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305 Walnut Street
Redwood City, CA 94063 | Get Directions

http://www.evernote.com

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Total Amount in Dispute:
$212.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Evernote closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Evernote

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3/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $142.00 Amount Settled: $0.00

Customer Complaint

2/8/2024

Despite multiple attempts to cancel my subscription, company yet again charged me for a 2024 subscription via PayPal at 8:02 am eastern standard on 2/6/24. I have sent another cancellation request at 8:17am eastern on 2/6/24 but the agents pretend they are unable to understand my request and tell me they cannot refund me , even a prorated amount, after the subscriptions cost has pulled from my PayPal. Company adamantly refuses refunds and my account should not have been billed for 2024. Resolution Sought Refund my full subscription payment for 2024 in the amount of $142.00

12/26/2021

RESPONSE: Complaint was not answered Amount in Dispute: $69.99 Amount Settled: $0.00

Customer Complaint

11/30/2021

I never used this product I don't even know what it is, the only reason I signed up for a trial is it was free with my college materials I thought it was for studying. So, when I found out it was what I thought, I canceled it, but apparently not, theses companies that do this then have no phone number or chat are predators this is crazy the lady even admitted in the email I never used the service but said she couldn't refund the money even though I emailed her the very day of the charges. Resolution Sought Refund and apologize.

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