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Evernow, Inc. complaints

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548 Market Street, PMB31758
San Francisco, CA 94104 | Get Directions

(888) 795-5826

https://www.evernow.com/

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Total Amount in Dispute:
$49.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Evernow, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Evernow, Inc.

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10/11/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $49.00 Amount Settled: $0.00

Customer Complaint

9/28/2023

I paid the $49 monthly fee for access to speak with a doctor and potentially receive a treatment plan. There has been no communication from the company or provider. It has been a full week since activating my account. Resolution Sought I would like the business to either start communication by providing me with the promised doctor/provider or refund my money

Company Response

9/29/2023

Hello Charity - Thank you so much for bringing this to our attention. I believe everything has been addressed with your provider, treatment plan and shipping. If there is anything else I can do to help your experience, please let me know. If you need to message your medical provider regarding treatment, medication, symptoms, etc. Please message here: https://care.evernow.com/account/messages Please remember are here to help! Thanks, Molly Customer Support Manager

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