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Eversource Energy complaints

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56 Prospect Street
Hartford, CT 06103 | Get Directions

(800) 286-2000

http://www.eversource.com

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Total Amount in Dispute:
$1,255.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

6 complaints against Eversource Energy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
6	Unanswered

6 complaints against Eversource Energy

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3/16/2025

RESPONSE: Complaint was not answered Amount in Dispute: $292.46 Amount Settled: $0.00

Customer Complaint

2/18/2025

Well, I, along with other many upset long time customers of this company Eversource, are irate at the fact they are allowed to charge astronomical fees for delivery causing our heating bills for only a month use, DOUBLE, even TRIPLE! This feels very wrong and I believe I speak for many others when I say we are being priced gouged in an already inflated economy. I plead with you. Please help the people. My use for last month gas bill was $155.23. With and additional delivery free of $292.46. My bill the month before that was $287. There is no way possible my household doubled our usage. Resolution Sought I would love to see something that speaks volumes on how consumers should be treated and fairly charged. I always hear "be the change" but always fail to see change for the better.

12/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $228.00 Amount Settled: $0.00

Customer Complaint

11/18/2024

I am sick of this company tacking on un explained amounts to my account. I am not here to pay for anyone else nor pay for a service I do not have I have solar no longer an eversource true customer and I got billed 228? For what? All the people who refuse to pay their bills? No that is not my legal responsibility. Resolution Sought Give me back my money and stop poisoning my home with aquarium water.

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