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Everyday Health Media, LLC dba DailyOM complaints

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114 5th Avenue, 15th Floor
New York, NY 10011 | Get Directions

(646) 728-9500

https://www.dailyom.com/

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Total Amount in Dispute:
$57.00

Total Amount Settled:
$57.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Everyday Health Media, LLC dba DailyOM closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Everyday Health Media, LLC dba DailyOM

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12/22/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $57.00 Amount Settled: $57.00

Customer Complaint

10/18/2022

This company says they "refund 100 no questions asked " I purchased 3 courses, last week, that due to a recent illness, I am unable to complete. Ive contacted them 3x and explained the situation and asked for a refund. I received an email on my third email complaint stating that they are experiencing high volume emails and that they would address the refunds shortly. This was early yesterday. And they still have not refunded me. Resolution Sought I want all three refunded

Company Response

12/12/2022

This consumer emailed us numerous times on Saturday 10/15 & Sunday 10/16. She also received responses from Gina our Customer Service Representative that the courses were refunded on 10/17/2022. We had a marketing promotion going so when she emailed she received our auto response that we were experiencing a high volume of emails, and that we would respond as soon as possible. I have also included a screen capture of this consumers account showing that of the 10 courses she purchased, all but one has been refunded. I have included the email threads as well as a copy of the PayPal transactions showing the three refunds on 10/17/2022 for all the courses she purchased in October, 2022.

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