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EveryMarket complaints

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2101 East Terra Lane
O'Fallon, MO 63366 | Get Directions

https://everymarket.com/

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Total Amount in Dispute:
$61.00

Total Amount Settled:
$15.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

3 complaints against EveryMarket closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

3 complaints against EveryMarket

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12/24/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/4/2023

Merchant advertising hair growth solution. Picture displayed a package with 5 pieces, but only delivered 1 piece. Resolution Sought What can be done?

Company Response

12/11/2023

Hi customer, Please let us know the order number so we can have a deeper look at your order. If a refund is preferred please contact our customer service team at: cs@everymarket.com and we will respond within 12 business hours. Thank you for your patient.

11/20/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $45.76 Amount Settled: $0.00

Customer Complaint

11/6/2023

I made an online purchase on November 1, 2023 with EveryMarket.com for some liquid Chorophyll, Nature's Sunshine in the amount of $45.76 and the funds were immediately taken out of my checking account on that date without the company giving me an email confirmation and tracking number. I contacted on 11-02-23 and 11-03-23 to no avail. This is a scam and I want my money refunded to me via check. I don't trust them going into my account. Resolution Sought I want my money refunded and others to know this online company is a scam to fraud innocent people of their money.

Company Response

11/7/2023

Hi Donna, Here is the response we replied to you yesterday, through BBB: Thank you for contacting us, and we really apologize that our customer service team did not respond to you on time. Your order is been attempting to cancel per your request, but you may still receive the order if it's already shipped on the seller's end. But please do not worry about it, you have been fully refunded please also refer to the screenshot for your information. If you receive the product then you can keep it for free. We sincerely apologize that we could not answer your email on time and thank you for being patient with us. and also to update you, your order is about to arrive today, here is the tracking by UPS: https://www.ups.com/track?loc=null&tracknum=1Z6817R00346244982&requester=ST/trackdetails

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