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Everything Breaks complaints

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5706 East Mockingbird Lane, Suite 115-212
Dallas, TX 75206 | Get Directions

(817) 268-9208

https://www.everythingbreaks.c...

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Total Amount in Dispute:
$4,017.00

Total Amount Settled:
$0.00

Complaint Experience

17%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

12 complaints against Everything Breaks closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
9	Unanswered

12 complaints against Everything Breaks

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8/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/5/2024

I put my car in the shop. To get fixed. The shop fixed in my car Everything breaks approved It. My carbon in the shop 9 days I need my Car I work too far They It is telling me There is a breach in a finance department Every time I call they tell me the same thing I really need my car. Resolution Sought I would like them to Pay for my car send the money to the Mechanic shop ASAP It's Been in there too long been.

7/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $425.00 Amount Settled: $0.00

Customer Complaint

6/11/2024

I opened this account thinking if something went wrong with my car that they would help me get it fixed. The things that are wrong with the car are on the enhanced power train that I had, but they're telling me. They cannot fix it because I don't have. It's only showing only drive at 1 mile who only drives her car. One mile that's b*******, then, when I called them to try to get my refund back. They keep put me on hold. But they answer automatically, but when they find out who I am, they put me on hold or nobody answers, then they hung up on me. I just want my money back. Because there's nothing they can do for me. Resolution Sought I want my refund just as quick as they needed their money. I want my refund added back to my my debit card.

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