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Evry Jewels complaints

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2002 Ridge Road
Champlain, NY 12919 | Get Directions

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Total Amount in Dispute:
$107.00

Total Amount Settled:
$107.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Evry Jewels closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Evry Jewels

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1/10/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $107.15 Amount Settled: $107.15

Customer Complaint

1/9/2024

Order # A1220903 placed 11/7/23, charged to my credit card that day. Order never received. Only customer service contact is email which I have sent multiple messages to. Did receive a reply on 12/19/23 saying my order must be lost and I could be reimbursed by he full amount, or they could re-order the in stock items and reimburse me for out of stock items. I responded that I would like to be reimbursed. I have received no further communication and have not been reimbursed. I have sent multiple additional emails requesting the status with no response. Resolution Sought Reimburse me for the items I never received.

Company Response

1/10/2024

Per Consumer: Company responded and has reimbursed my money

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