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Examity, Inc. complaints

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153 Needham Street
Newton, MA 02464 | Get Directions

(855) 392-6489

http://www.examity.com

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Examity, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Examity, Inc.

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8/13/2023

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

7/18/2023

Dear Sir/Madam, I am writing to file a complaint against Examity for unfair treatment during my recent examination, resulting in the loss of my examination fees. I seek your assistance in resolving this matter and requesting a refund or a rescheduled exam at no additional cost. On 13-July-2023, I had an online examination scheduled with Examity for ACD200. Despite following instructions and preparing my computer system, I encountered technical difficulties while attempting to install the Zoom application specified by Examity. The proctor suggested using GoToMeeting as an alternative, without informing me that it lacks screen sharing functionality, a requirement for the examination. Due to this limitation, I was denied the opportunity to take the exam. The lack of clear instructions regarding alternative software's limitations led to my inability to attempt any questions. I lost $100 in examination fees without being given a fair chance to demonstrate my knowledge and skills. I request the following resolutions: a full refund of $100 as the technical issues and limitations were not adequately communicated, or a rescheduled examination at no extra cost to rectify the situation. Enclosed are relevant documents for your reference. I kindly request a thorough investigation and prompt resolution. Otherwise, I may pursue legal action to protect my consumer rights. Thank you for your attention to this matter, and I trust you will address this issue fair Resolution Sought Refund whole amount.

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