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Excalibur Auto Sales complaints

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20063 North Rand Road
Palatine , IL 60074 | Get Directions

(847) 496-4888

https://www.excaliburautos.com...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Excalibur Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Excalibur Auto Sales

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7/28/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/25/2022

Been trying to get my title for my car it's been 92 Days and still haven't received it .. I've called them at least 20 times and they said it is on the way... The Temp tags are expired and I need to get it registered ASAP. Resolution Sought Contact Excalibur auto and get my title!!

Company Response

7/27/2022

Company states: We sent him the title by certified mail and it was confirmed it was delivered. But, the consumer contacted us and let us know he couldn't find it. We sent for an expedited title and we're waiting to receive it. I have his USPS delivery slips printed and we're just waiting for the title to get to us. Hopefully, we'll be able to send it to him by next week.

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