Complaints for Excalibur Financial Services in Los Angeles, CA

P.O. Box 515381
Los Angeles, CA 90051 | Get Directions

(800) 214-5242

http://www.excaliburfinancial....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unauthorized charges and high pressure sales tactics. Complainants further allege the company charges their credit cards for debt counseling or debt reduction services claiming the complainant gave them verbal authorization to do so. Complainants are unsuccessful in obtaining refunds. ~~The company generally responds to complaints by stating they have been truthful and honest in their dealings and that the complainants verbally entered into a contract with them authorizing the charges. The company further responds by agreeing to issue refunds or continue services. Generally the company fails to address what services are performed.

Complaint Closing Statistics

0 complaints against Excalibur Financial Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Excalibur Financial Services complaints