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Excellence Auto Direct complaints

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1701 West Airport Freeway
Euless , TX 76040 | Get Directions

(817) 952-7277

http://www.excellenceautodirec...

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Excellence Auto Direct closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Excellence Auto Direct

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5/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

4/17/2024

I bought a vehicle from this dealership. We found that it had a ton of electrical and some driving issues on our drive home. These were clearly defects in the vehicle that were not detected/fixed before they sold it to us. We alerted the dealership and they refused to pay for them or take responsibility that they did not thoroughly check the car before they made it available for purchase. Resolution Sought The dealership pay for the items that are not working correctly such as cruise control and all of the electrical issues (voice command, radio, dvd players, ac not working correctly).

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