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Excessive Truck Effects complaints

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Total Amount in Dispute:
$5,652.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Excessive Truck Effects closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Excessive Truck Effects

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5/29/2025

RESPONSE: Complaint was not answered Amount in Dispute: $5,652.30 Amount Settled: $0.00

Customer Complaint

5/5/2025

October 27th of 2024 I traded my trucks wheels for $2500 as well as payed $3152.30 to the business owner Caylob for a new custom set of 26x16 wheels. I was told 2-3 months maximum before I received the new set of wheels. In the last six months there has been very little to no communication between me and the business due to me never receiving an answer. I have called and texted constantly and just keep getting excuses in response on the rare occasion. I have asked for a refund and he has stated that isn't available. This situation has cost me money due to not being able to move my truck. I have paid to be entered in multiple truck shows that I have not been able to attend due to this situation. I have also heard from multiple other customers of his that are in similar situations. Resolution Sought I would like a full refund or to receive proof of shipment as soon as possible.

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