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Exclusive Motorcars Car Dealership complaints

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10100 Liberty Road
Randallstown, MD 21133 | Get Directions

(410) 367-0011

http://www.exclusivemotorcarsm...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Exclusive Motorcars Car Dealership closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Exclusive Motorcars Car Dealership

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10/25/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/29/2022

I was told that the event planners was giving my son a job not knowing they picked out 2 cars of their own. They didn't came to me as a mother. They new my son had his on vehicle. Later the evening when I signed for a jeep I was interested in they wrote up paper work for all 3 vehicles. Not knowing I was buying 3 cars. They didn't even explain the brake down of the jeep they rushed me to sign the papers as well as getting insurance for all 3 vehicles. When I went home the next day and read the papers I took the vehicles back. They told me no cooling off. Since sept 27 th I've been going to them and they showed me they didn't care. They said ur credit score can make you get 10 cars. I told them am a mom of 3 am oh housing I don't have that kind of income. They still didn't care I said if I signed but wasn't sure you all can take the Vehicle s back. The mangers they showed me they didn't care. Am stuck in a bubble because one time they call on the sept 27 said they reverse the Accura come to find out they are lying I said they need to take back the cars. I have been stressed out trying to find options not getting no where. My vehicle got trade in they said they put it toward the Jeep Compass but they over charge me more than 10 thousand dollars the price for that vehicle is 39,642.94 I need help. These vehicles they are trying to stick me with a BMW X5 for 64,679.16 and the Accura is 42,137.94 Resolution Sought For their mislead business and misrepresentative trust of customers satisfaction they should reverse all deals. I don't want their business and they should return my vehicle.

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