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Exclusive Motorsports LLC complaints

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2457 Mogadore Road
Akron, OH 44312 | Get Directions

(234) 312-9184

http://www.exclusivemotorsport...

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Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Exclusive Motorsports LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Exclusive Motorsports LLC

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12/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

11/19/2024

We purchased a vehicle from these people it was used. They told us if anything went wrong that they would assist us in fixing it and at the time we were moving, we needed a vehicle. We were in a very vulnerable situation after we bought it two weeks later the sub Frame snapped on the 2010 Ford escape that we bought and when we called them looking to see if they can assist us and fixing it. They gave us a crazy number and then I went and purchased the part myself, they said they would tow the truck and fix it. They spun us haven't helped one bit and now they've gone dark. Can't get a response from. Them This place is really sketchy about it Resolution Sought I would like them to just help us get this fixed. I have the part I bought it but we can't put it on. I don't have the proper stuff. They said they would tow it and fix it. Free of charge minus what I bought already.

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