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Exclusive National Auto Club complaints

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340 Drum Point Road
Brick, NJ 08723 | Get Directions

(833) 670-0482

http://www.exclusivenationalau...

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Total Amount in Dispute:
$22,166.00

Total Amount Settled:
$20,519.00

Complaint Experience

60%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

10 complaints against Exclusive National Auto Club closed in last 3 years.

Complaints	Type of response
4	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

10 complaints against Exclusive National Auto Club

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7/10/2023

RESPONSE: Complaint was not answered Amount in Dispute: $105.00 Amount Settled: $0.00

Customer Complaint

6/14/2023

These people has not sent us anything in the mail after we signed up with them, no book about their company or product. We spent 105 dollars. I called them and they gave me and my wife a run around. They are refusing to give us our money back. Resolution Sought I have two desired outcomes. The first is give us our money back. The second is for them to shut down permanently.

2/5/2023

RESPONSE: Complaint was not answered Amount in Dispute: $159.00 Amount Settled: $0.00

Customer Complaint

1/10/2023

This company took funds under false presence stating that they would get me a full refund from another company. Therefore I canceled both policies and demanded a full refund. Which they claimed I would receive weeks ago. As of this date they are still withholding my $159 and continuing to give me the spin around about the return of my refund Resolution Sought I want my money put back into my bank account now.

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