Find a reputable business?

Complaints and Resolutions

Exclusive National Auto Club complaints

Read Complaints File Complaint View Full Report

340 Drum Point Road
Brick, NJ 08723 | Get Directions

(833) 670-0482

http://www.exclusivenationalau...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$21,479.00

Total Amount Settled:
$20,339.00

Complaint Experience

38%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

8 complaints against Exclusive National Auto Club closed in last 3 years.

Complaints	Type of response
3	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

8 complaints against Exclusive National Auto Club

Sort by

2/24/2025

RESPONSE: Complaint was not answered Amount in Dispute: $126.00 Amount Settled: $0.00

Customer Complaint

1/29/2025

Cancel contract and requested refund. Fraudulent information given about my warranty and was told that I had to pay this amount to get my appliance repaired. Called company explained everything to them and again canceled contract and requested refund Resolution Sought Refund

7/10/2023

RESPONSE: Complaint was not answered Amount in Dispute: $105.00 Amount Settled: $0.00

Customer Complaint

6/14/2023

These people has not sent us anything in the mail after we signed up with them, no book about their company or product. We spent 105 dollars. I called them and they gave me and my wife a run around. They are refusing to give us our money back. Resolution Sought I have two desired outcomes. The first is give us our money back. The second is for them to shut down permanently.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile