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Executive Inn & Suites complaints

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4301 27th Street
Orange, TX 77632-1361 | Get Directions

(409) 883-9981

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Total Amount in Dispute:
$110.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Executive Inn & Suites closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Executive Inn & Suites

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1/2/2024

RESPONSE: Complaint was not answered Amount in Dispute: $110.40 Amount Settled: $0.00

Customer Complaint

12/7/2023

Hotel is very nasty. The water came out yellow, the bed had some kind of black particles, the sheets were stained, etc. There was a bee hive in my room by the front door. I contacted the front office via phone, and told them the issue, the lady on the phone said someone would be there to help me. No one never came, and they stopped answering the phone. Resolution Sought Refund my full amount paid!

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