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Exipure complaints

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1301 Ridgeview Drive
McHenry, IL 60050-7043 | Get Directions

(800) 865-0815

https://exipure.com/

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Total Amount in Dispute:
$1,150.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against Exipure closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against Exipure

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12/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $253.30 Amount Settled: $0.00

Customer Complaint

11/21/2022

They said I have to wait 6 months before I return the stuff. Paid postage and handling my pocket to return it. They said because of the package arriving late one week over the 180 days. I send them and I send the one that was started they said they didn't care the bottle was empty they wanted them back I sent all bottles back. After they have said I have to wait 180 before I returned it now they're saying that it should have been returned before the 180 days. They guarantee my refund after 180 days. Had been feel I could return them I have talked to the click bank before. They knew I was returning. Resolution Sought I want my complete refund they have five brand new bottles of their diet pills.

9/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $166.00 Amount Settled: $0.00

Customer Complaint

8/5/2022

I order this with a guarantee of a refund if it didn't work. Now you can't get into their website and the phone number doesn't work. I have no way to contact them. Resolution Sought Refund my money back!

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