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EXO Energy, Inc. complaints

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1358 La Mirada Drive
San Marcos, CA 92078 | Get Directions

(888) 463-9667

http://www.goexo.energy

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against EXO Energy, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against EXO Energy, Inc.

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2/23/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: Amount Settled: $0.00

Customer Complaint

2/22/2024

Consumer alleges: Exo Energy came to my house claiming to be affiliated with Sunrun. They claimed that Sunrun sent them because I needed ten more solar panels on my home. When I asked them if Sunrun had sent them, they said yes, and I was asked how much I paid a month and that was suspicious how they did not know how much I paid a month. After they left they kept calling me to sign the contract. Once I finally signed the contract they told me to call Edison Company to activate the ten installed panels. Finally, I noticed in my bank statement that Sunrun had charged my account , and also Sunnova Energy had charge my son's account also. Then, immediately, I contacted Sunrun and told them the problem and when I told Sunrun that the company they sent me was charging me twice. The company Sunrun told me they never sent Sunnova to my house. That's when I realized Exo Energy had made a wrong contract and scammed me. Resolution Sought I would like for the contract that I made with Exo Energy to be immediatley terminated and any charges that were charged to my son's account to be refunded. I am in no financial situatin to be paying tow different solar companies.

Company Response

3/20/2024

Company states: That specific customer was completed in 123 days. Which is faster than the industry average. If the customer has a complaint the best thing to do is to call our customer service line. The customer has that number as I see notes on the account saying that we have communicated with her. Using a third party company that has nothing to do with anything that we've done seems like the worst possible solution

Customer Rebuttal

2/11/2025

Consumer called stating she does not agree with this response. Your company approach her with lies and made her believe you were a different company. Now her bill continues to go up monthly which was not the agreement. The representatives that came to her house, did not speak English and her English is not well. She was made believe that Sunrun send them to put in 10 more panels and she thought it was true. The contract was in English, her state law the contract should be in my primary language which is Spanish. She has called countless times however nothing is resolved. She is not the only victim of this fraud, several of her neighbors were lied to as well. Consumer wants this contract terminated.

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