Complaints for Expense Management America in Agoura Hills, CA

28310 Roadside Drive, Suite 155
Agoura Hills, CA 91207 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unauthorized account debits, and deceptive sales practices in connection with debt relief services. Some customers complain they enrolled, and paid monthly fees to a trust account that was to be used to settle debts. Debts were allegedly not settled as agreed, and upon requesting cancelation or refund, trust account money was retained by the company as service fees. Several complainants allege terms and conditions of the plan were not adequately disclosed prior to signing the agreement, or that they were in a much worse financial state after enrolling in the service.

Complaint Closing Statistics

0 complaints against Expense Management America closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Expense Management America complaints