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ExperiGreen Lawn Care complaints

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3840 Edison Lakes Parkway
Mishawaka, IN 46545 | Get Directions

(844) 397-3744

http://www.experigreen.com

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Total Amount in Dispute:
$243.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against ExperiGreen Lawn Care closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against ExperiGreen Lawn Care

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7/8/2024

RESPONSE: Complaint was not answered Amount in Dispute: $242.64 Amount Settled: $0.00

Customer Complaint

6/12/2024

I paid in full for lawn care services by way of a cashier check. I was told via voicemail that I had not paid. I sent proof of the payment. I was then told in a text message that I was sent full refund. This was not truth. Even so I was told to send proof that I did not receive a refund. I complied with the request sending responses each time via certified communications which cost additional funds of $8.97 and $9.92. I was told that the original cashier check was no longer available which prevented me from simply returning the actual cashier check with my customer receipt to have the bank give me a full refund, less the cost of the cashier check which was $10. I included in my payment a tip for the young man who wrote the proposal for my services.. I overpaid to give the company solicitor a tip. I don't expect to receive a refund of the tip provided to "Bobby," the ExperiGreen representative. I made purchased the Cashier check on April 17, 2024. I tried to resolve this matter by phone, text messaging and written correspondences without success. Resolution Sought I want the refund that I am due in the amount of $242.64 which covers the amount I paid to ExperiGreen, cost of the Cashier Check and postage page trying bring the matter to closure. I also ask that the unethical practices and possible scams involving senior citizens by ExperiGreen also be investigated. Thank you.

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