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Expertsquad.com complaints

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3753 Howard Hughes Parkway, Suite 200 PMB 1212
Las Vegas, NV 89169-0952 | Get Directions

(866) 695-3628

http://www.expertsquad.com

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Total Amount in Dispute:
$29.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Expertsquad.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Expertsquad.com

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9/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $29.00 Amount Settled: $0.00

Customer Complaint

8/19/2024

I filed a complaint against Old South Ammo on June 14 2024, case no# 21852966,they sent me two respond codes#66620483E364E, and 66614060C3FCD, I'm 79 yrs old and I have trouble going from page to page,I ran into V*EXPERT SQUAD.com, they have deducted $29.00 from my credit card. I have tried to reach the Expert Squad several times, I think I was chatting with the Expert Squad twice and they sent a link to join, but I don't want to join, I just want my $29 bucks. Resolution Sought Refund my $29 bucks back to card.

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