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Exploria Resorts complaints

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25 Town Center Blvd, Suite C
Clermont, FL 34714 | Get Directions

(352) 432-2323

http://www.exploriaresorts.com

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Total Amount in Dispute:
$388,773.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

75 complaints against Exploria Resorts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
38	Refusing to make an adjustment
7	Refuse to adjust, relying on terms of agreement
26	Unanswered

75 complaints against Exploria Resorts

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4/1/2026

RESPONSE: Complaint was not answered Amount in Dispute: $1,600.00 Amount Settled: $0.00

Customer Complaint

3/7/2026

I am genuinely struggling to get out of this agreement with Exploria Resorts, and the situation has become a major source of stress and financial burden. Specifically, I have not been able to confidently use the property at Summer Bay Orlando since the sinkhole incident occurred back in 2013, and I honestly fear for my safety if I were to visit. Despite the property being essentially unusable for me, I continue to pay the associated fees. I have reached out to Exploria Resorts to find a clear solution or path to exit my timeshare, but they have not provided a definitive answer or a resolution that addresses the ongoing safety concerns and the fact that I cannot use what I am paying for. The stress and financial burden of paying for a property I cannot use, and for which I fear, has become overwhelming. I am hopeful that with your intervention, we can find a fair and clear way for me to exit this timeshare agreement. I look forward to your assistance in resolving this matter. Resolution Sought Contract cancellation

5/22/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $43,590.00 Amount Settled: $0.00

Customer Complaint

5/7/2025

Exploria's sales representatives employed unethical practices to pressure us into signing their contract. We were subjected to fraudulent claims, bait-and-switch tactics, and outright misrepresentations of what we were purchasing. Exploria repeatedly directed us to the rigid language of the contract we were manipulated into signing, without hearing the many issues we have tried to bring to their attention. We have made numerous attempts to resolve our issues with Exploria but we are dismissed every time. Despite reaching out to representatives and voicing our disappointment and concerns—including the burden this contract may place upon our children, and our children's children—we have been ignored. Exploria's unwillingness to offer any resolution shows a complete lack of accountability and human decency. Exploria's business practices are not only unethical but, in my opinion, predatory. This has led me to report their actions to the Better Business Bureau, my state attorney general, and share my experience on public platforms like Google Reviews to warn others about the lies and headaches we have been forced to endure. Resolution Sought Contract cancellation

Company Response

5/9/2025

Thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts. While we regret to learn of your dissatisfaction, we welcome the opportunity to respond to your concerns. To verify and protect your account and personal information, and ensure your concerns are properly reviewed and addressed, please reach out to our Consumer Affairs team via email at [email protected]. We look forward to connecting with you and assisting you with your concerns.

Customer Rebuttal

5/12/2025

You’ve received several emails from us. You know who we are and why we’re now forced to file complaints. It’s time to address this directly. Ignoring or hiding from a complaint that will soon be public knowledge is unacceptable. You need to show some transparency here. Email us the cancellation documents from your Consumer Affairs email immediately. Enough delays. It’s time to resolve this and bring our experience to light.

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