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Explorica Inc. complaints

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101 Federal Street Suite 900
Boston, MA 02110 | Get Directions

(888) 310-7121

http://www.explorica.com

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Total Amount in Dispute:
$1,892.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

2 complaints against Explorica Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Explorica Inc.

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3/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

2/28/2022

I booked a trip my daughter was taking with her school to Greece. This trip also included a cruise. I specifically asked if the vaccination was required and was told it wasn't. I also specifically asked about which cruise this was and was told that the cruise or the ship had not been chosen, they didn't even know the cruiseline it would be. I found this very odd as they had the departure date and the ports of calls along with their dates in the itinerary. As a travel agent myself I know they can't have all of this information unless the cruise has been chosen as cruiseline itineraries are done a year or more in advance. I'm now told the cruiseline is requiring for all passengers to be vaccinated. I never would of booked this had I been told upfront that a vaccination would be required. I was assured it was not a requirement and it's still not a requirement for entering Greece but is for this trip because of the cruise portion. This is a breach of contract on Exploricas part and legally requires them to issue a full refund being that the requirements have changed from the time of booking. As a travel agent I have personally dealt with a lot of changes in the travel business due to Covid and all major travel industries (Carnival, Royal Caribbean, Disney, ect.) have issued full refund when Covid requirements have changed. I asked to speak to a manager with Explorica and was told a manager would call me back. Several days later Jose Lopez from Explorica called and said he was a m Resolution Sought A full refund

3/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,292.00 Amount Settled: $0.00

Customer Complaint

2/4/2022

I was making payments on a school trip for my granddaughter. I canceled it over a year ago and I am getting the run around and excuses why I haven't received my refund Resolution Sought I want a refund.

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