Find a reputable business?

Complaints and Resolutions

Express complaints

Read Complaints File Complaint View Full Report

One Express Drive
Columbus, OH 43230-1496 | Get Directions

(888) 397-1980

http://www.express.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$117.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Express closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Express

Sort by

2/7/2022

RESPONSE: Complaint was not answered Amount in Dispute: $117.00 Amount Settled: $0.00

Customer Complaint

1/12/2022

I returned my order and have been waiting weeks for my refund to be processed. I contacted customer service 2x and have been told to continue to wait as it takes 2-3 days to process return after received and 8-10 days to receive my refund. Order was received back on Dec 29th. It is now Jan 11th. Both times it was confirmed that they are in possession of their merchandise. I want my refund. I was told this last time I can contact my back. This is unacceptable they must provide me.my owed refund. Resolution Sought I want my refund immediately.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile