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Express Credit Auto complaints

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343 North Interstate Drive
Norman , OK 73069 | Get Directions

(405) 801-4060

http://expresscreditauto.com

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Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Express Credit Auto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Express Credit Auto

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8/30/2022

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

8/4/2022

Bought the trk drove it to Dallas and back . Found a knot on 2 tires. By the time we got back from Dallas the air conditioning stopped working. Took it to the repair shop, they said it's drop off only leave it and maybe they'll fix it. No way to speak to a mechanic. Absolutely a scam warranty!! Every month they keep adding on extra fees for there insurance, I repeatedly sent my insurance documents! I try to pay online I can't, I always have to call to have there extra added fees removed! Resolution Sought Repair my trk, they say air conditioning is covered under warranty! I've put 1200 in tires! Except my payment on line, for the actual payment amounts instead of making me call every month to get there extra added fees taken off !

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