Complaints for Express Distribution Center in Tustin, CA

13681 Newport Avenue
Tustin, CA 92780 | Get Directions

(877) 769-7511

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unauthorized shipments of toner cartridges, and deceptive sales practices. Some complainants allege the company misrepresents the business relationship, claiming the customer has previously done business with them or that the company was their regular supplier, in order to solicit toner products. Others allege receipt of toner products that were never ordered or invoices for toner products that were never received. In a few cases, the complainants indicate the company obtained authorization for the order from employees who do not have the authorization to make purchases on behalf of their employer.

The company responds by issuing call tags, accepting returns, removing the customer's name from their mailing list, indicating authorization was given, or making price adjustments. Of the complaints we have received against this company, in at least some cases, the complaint allegations are very serious.

Complaint Closing Statistics

0 complaints against Express Distribution Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Express Distribution Center complaints