Complaints for Express Moving & Storage, Inc. in Tarzana, CA

18530 Hatteras, Suite 124
Tarzana, CA 91356 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the total moving cost exceeded the written binding estimate price given before the move. Other customers complain of excessive delays with deliveries, or that the company failed to show up on time for scheduled pick ups. Some complainants allege they encountered difficulties receiving compensation for their losses, items are lost or damaged during transport, or the company failed to communicate with them regarding the status of delivery.

The company responds to complaints by explaining that the actual delivery is not the earliest delivery date given by clients. Delivery takes place within 21 days from the earliest delivery date provided. Other reasons for delays are beyond their control such as weather, equipment failure, routine stops, etc. The company responds to complaints concerning over charges by explaining the final cost may exceed the estimate when additional items are added, or additional packing is required. In other cases, the company delivered items, issued refunds, or referred customers to contact the claims department.

Complaint Closing Statistics

0 complaints against Express Moving & Storage, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Express Moving & Storage, Inc. complaints