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Express Scripts complaints

1 Express Way
Saint Louis, MO 63121
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(800) 871-4663

http://express-scripts.com

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Total Amount in Dispute:
$267.00

Total Amount Settled:
$0.00

Complaint Experience

63%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

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Complaint Closing Statistics

8 complaints against Express Scripts closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
4 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
3 Unanswered

8 complaints against Express Scripts

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5/13/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/17/2025

I work on Prior Authorizations, almost everything I send it is rejected at least once. I am told that I never sent a prior auth. in. I send in the questionnaire with supporting documents, just to be told that I did not submit paperwork. Or if they find the paperwork that is does not have the information needed to get medication approved. TOTAL LIE!! I know how to do prior auths. Now all of a sudden people can get the GLP-1 and GIP because their insurance pays for it. But almost everyone gets denied! Patients have called Express Scripts then called me to say they cannot get a straight answer, they talk to several other people and get told something different each time. I and many other people believe that this is being done on purpose in hopes to make people give up. This is truly the most frustrating experience for our offices and our patients. Resolution Sought Train people so that they are all on the same page when giving information. Come up with a better way to approve people that have all the requirements that are needed. Less wait time for prior auths.

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3/30/2025

RESPONSE: Complaint was not answered Amount in Dispute: $90.00 Amount Settled: $0.00

Customer Complaint

3/4/2025

I had an account with express scripts in 2024. I paid my out of pocket in may 28 of 2024 with my insurance company Christa's health insurance and after you do that all the doctors visits and prescriptions should Be free to me the insurance pays for everything after that express scripts charged me on may 28 45.00 for a prescription and then again on June 7 for another 45.00 for another prescription. I have been talking to them since October 2024 about this issue. And I've been told by a few that I'm owed the overpayment but as of today I have not received my refund . Resolution Sought I would like to have my overpayment refund to me .

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