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Extensive Home Solutions complaints

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3217 Maple Street
Kalamazoo , MI 49048 | Get Directions

(269) 312-4016

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Extensive Home Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Extensive Home Solutions

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7/12/2021

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

6/16/2021

Owner Nakia Davis went into a contract with me in February 2021 to install a blk chainlink fence around the perimeter of my house including 3 gates. He requested that I would pay him $2k upfront to secure my spot in his schedule and also he would get the materials and at the end of the job I would have to pay him another $2k totaling $4k for the entire job materials included. Nakia Davis of E H S also gave me a contract to install my special order vinyl privacy fence for the amount of $500.00 and I would be responsible for the materials. My chainlink fence job was due to start March 15, and he was a no show. Nakia Davis of E H S did not show up and start my job until April 12, 2021 and at that time he only showed up with the line poles only. I asked him where was all the other materials that he stated that he had purchased and he said that they were set aside for him at Lowes. I than asked him to please bring me all my materials and I would store them myself. He than return on April 17, and installed more line post and still no fencing matting. May 1, he returned and only 3 rolls of chainlink, he than left and the next time he returned was on May 13 and he started trying to work on the privacy fence and I asked him not to and to finish the job he started with the chainlink. The next day when I was at work he placed 23 of my privacy fence poles incorrect and after that I never saw him again.He stop answering my calls and text. May 27 was my last time trying reach him Resolution Sought I would like this event to be recorded and go on record with the BCA to warn other consumers not to do business with Nakia Davis of Extensive Home Solutions and if I am entitled to take any other legal actions against him.

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