Extra Value Entertainment complaints

Complaint Experience

N/A

BCA's Summary and Analysis:

Most complainants allege the coupons offered with the vacation certificates are not honored, failure to disclose at the time of purchase that additional fees are required, such as reservation fees, per person per night charges and room rates. Some complain that after paying for the package, they found the same or cheaper rates available on the internet, or accommodations are poor and not as advertised. The company also provides an auto listing service, for a fee, claiming if your vehicle does not sell after 30 days on their website, they will offer a free vacation certificate. A few complainants allege after paying fees to list their vehicles, they did not receive the free vacation certificates. One complainant alleges the information listed was incorrect.

The company responds to some complaints by issuing full or partial refunds, offering another certificate for a different property, or denying responsibility for refunds to customers who purchased certificates from third party vendors. The company responds to the vehicle complaints by issuing refunds, or sending the certificate.

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Complaint Closing Statistics