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Extreme Family Fitness complaints

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329 Monroe Street
Martinsburg, WV 25404 | Get Directions

(304) 267-7500

http://www.extremefamilyfitnes...

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Total Amount in Dispute:
$215.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Extreme Family Fitness closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Extreme Family Fitness

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1/10/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

12/1/2022

I cancelled my membership with xtreme 2 or 3 years ago. I cancelled because they were taking 2 payments a month some months, none other months, and taking their payments on whatever date they wanted. I could not continue to do that living paycheck to paycheck. So i left. I went through the entire long complicated cancellation process correctly and fully. I am now finding out i have continued to be charged and it has gone to collections. I had to change my entire bank account when i left because they were still taking payments months after my full official cancellation. Now i owe collections and will not be paying that. What do i do? Resolution Sought Stop stealing from people and be more honest and allow people to leave.

Company Response

12/29/2022

Company states: This is the first time I have heard about this issue. If he contacted our office directly, I was not made aware of the cancellation. Our system is fully automated and this issue is directly out of our hands. I will ensure to close the account and notify our collections agency to remove him from collections.

3/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $15.00 Amount Settled: $0.00

Customer Complaint

2/15/2022

I tried to cancel my gym membership and the gym had closed down during covid and left members no way to cancel membership. Once opened back up to cancel was told I had to give them a 30 day notice to cancel and they put a 15 dollar charge on my credit and it has now went to debt collection and is 123.00$.This is complete manipulation. Resolution Sought Take the debt collection off and clear my name of any charges.i did not use their facilities for months.

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