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Eye E Optical complaints

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9185 Magnolia Avenue Suite 300
Riverside, CA 92503 | Get Directions

(951) 418-3937

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Eye E Optical closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Eye E Optical

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7/10/2025

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

6/13/2025

I am a cash patient, went to get an exam done, went to the first exam, I didn't know it was an online dr-get the exam done, get the glasses, when I got them, I couldn't see out of them. They stated I just needed to adjust, so I wore them but it felt like it was making it worse. So I went in for a reexam, the dr on the telehealth stated my left eye was worse, I told him there was some dryness, he asked the assistant to clean the lenses of the machine, and once she did, my vision was better, but there was still some issues, so he wanted to do some more test, and referred me to the dr that comes into the office for the additional test. He was referring me to an ophthalmologist. He stated I had to pay $200 for the exam, I told him I had paid already, but because this is a different kind of dr, I would have to pay the additional fee. He stated since they don't have an optometrist that I would have to pay the additional fee. He stated that was the only dr they had they that could do the test. I asked for a printout, and called the other location and asked for fees and codes to see what the cost would be. They stated they didn't do that. I just want to know why I have to pay extra for this kind of exam when I already paid for my exam and glasses. The type of exam I need is in the scope of optometrist, but because they only have an ophthalmologist that goes into office is why they are wanting me to pay the additional fee. Resolution Sought want a refund to get the exam elsewhere

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