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Eyemart Express complaints

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304 Southridge Blvd
South Charleston , WV 25309 | Get Directions

(304) 746-3937

http://www.eyemartexpress.com/...

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Total Amount in Dispute:
$230.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Eyemart Express closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Eyemart Express

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4/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $230.00 Amount Settled: $0.00

Customer Complaint

3/22/2024

I ordered glasses and one pair I couldn't see at all out of them the second one I asked for transition I made extra for it. They was put on wrong pair and I only wanted one pair. I had to wait about 3 weeks to get them then I wasn't called to tell me they was ready. I needed the transition on the pair I paid for. I feel I was done really wrong I kept calling to see what the hold up was and nobody would return my call. I feel I should get a pair of glasses with transition or my money back. Resolution Sought Money back or a pair of glasses with transition.

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