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EZ Acceptance Builders, Inc. complaints

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2110 Copley Road
Akron, OH 44320 | Get Directions

(330) 835-4520

http://www.ezacceptancebuilder...

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Total Amount in Dispute:
$27,000.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against EZ Acceptance Builders, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against EZ Acceptance Builders, Inc.

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8/29/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/3/2023

I hired EZ Acceptance Builder they came to waterproof my basement and it don't look like it was a finished , they didn't clean up the mess they made after tearing out cabinet,the floor was not smooth out. The painter said he could not paint the floor because it was too bumpyI paid them 16000 dollars and the basement looks worse now then before. The wall have this paper or something that is not even applied tight, I just want the job done that I paid for or a refund. Resolution Sought I also need so one to look and see if it's done right , I have picture of after the they were finish.

3/28/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $27,000.00 Amount Settled: $0.00

Customer Complaint

2/17/2022

I was approached about getting a new drive way and fence I was told no payments for five months. He called several banks found a bank called Ally. He said a crew of people would come and do the work. One man came with a jack hammer a wheel barrel and a truck from the minute they started it was a nightmare all lies terrible work I complained… He kept saying it would be nice you will see, everything he said was lies Resolution Sought I want to sue them

Company Response

3/16/2022

Everything has been taken care of for this customer. If there are any other issues please let me know.

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