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3199 Richmond Highway
Stafford, VA 22554
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(540) 688-2758

https://www.ezautosalesva.com/

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against EZ Auto Sales closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against EZ Auto Sales

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3/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

1/5/2024

I purchased a vehicle from this location. At the time of purchase I was told that the check engine light was on because of them changing the suspension from air bags to coils and that they just needed to reset it and it would go off. I agreed to bring the vehicle back the following Monday and let them proceed to fix it. Once I picked up my vehicle the light was off but came back on less than one mile down the road. I proceeded to tell them the light was back on. They told me to bring it back in for them to check it out again. A week later I dropped off my vehicle and they had it for a week and the same thing happened I drove for about a week or so and the check engine light came on again. This time my stabilitrac and traction control is failing and there is a loud knocking sound happening. I call once again and they tell me to drop off the vehicle again. They had my truck 2 weeks and were giving me the run around to finally let me know that the problem was the lifters on my vehicle but because there was no sound initially and I bought it as is there is nothing they can do. Resolution Sought I would like them to fix my vehicle because if I would have known there were more problems with the vehicle outside of what was told to me I would have never purchased it. I feel as if they knew there was an issue and took advantage of my trustworthiness that they were doing good business

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