Find a reputable business?

Complaints and Resolutions

EZ Lube, LLC complaints

Read Complaints File Complaint View Full Report

3540 Howard Way, F1 2
Costa Mesa, CA 92626 | Get Directions

(714) 556-1312

http://www.ezlube.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$3,700.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against EZ Lube, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against EZ Lube, LLC

Sort by

4/10/2025

RESPONSE: Complaint was not answered Amount in Dispute: $3,700.00 Amount Settled: $0.00

Customer Complaint

3/17/2025

Went to Grease Money for front in alignment n was told that I need additional repairs that would equal to $1700.00 when finished I was informed the bill was $4400.00 after stating the bill was supposed to be $1700.00, the manager when back n states there was a part added to the bill but not put on my vehicle. Picked up the vehicle n found my parts they changed was triple in the AMT that it should have been and the front end alignment was never done, and now my vehicle is not running due to repairs that should have been done but wasn't. I'm so disappointed with the service that was not done n feel that im due a refund Richmond VA Resolution Sought Refund my my for services not done

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile