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EZ Roofing complaints

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2225 Bill Foster Memorial Hwy Suite B
Cabot , AR 72023-7222 | Get Directions

(501) 591-4283

https://ezroofingnow.com/

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Total Amount in Dispute:
$17,346.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against EZ Roofing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against EZ Roofing

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3/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $17,346.19 Amount Settled: $0.00

Customer Complaint

2/8/2024

I have several text and had many phone calls and the put the wrong color of roofing shingles on and bald face lied to me when I told them that does not look like the hickory I ordered. Then I found a package in the trash that said rustic cedar which they had tried to talk me into. And I said I would wait on hickory. They refuse to acknowledge they did anything wrong. Resolution Sought The right color to go on my roof but since my solar panel are set to go back on and it is on the market next month so we can be pcs (permanent change of station) with the military. I just want my out of pocket back since they did not do what I asked. They keep the insurance money. It is a new roof but not the color I wanted and it does not look right with the house brick.

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