Complaints for EZ Transmission & Auto Repair in Long Beach, CA

1450 Long Beach Blvd
Long Beach, CA 90813 | Get Directions

(562) 218-5577

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants uniformly allege that the company failed to properly repair their transmission, caused damage to their vehicles, and generally charged more than the advertised or agreed to price. One complainant stated that they paid $2700 to have the transmission fixed only to have parts fall off the vehicle within months. Most complainants state that they had to take the vehicle back to the company on multiple occasions with no results. All wanted refunds due to the poor workmanship. The company responded to one complaint by stating that they were repairing the vehicle. All other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against EZ Transmission & Auto Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

EZ Transmission & Auto Repair complaints